Stress, Burnout and Social Support

Stress




Burnout
  • Emotional exhaustion
  • Lack of personal accomplishment, set up to fail
  • Depersonalization
Stressors that lead to Burnout
  • Workload
  • Role Conflict
  • Role Ambiguity
  • Life Stressors - divorce, death illness, finances
Outcomes of Burnout
Health
Satisfaction and Commitment
Turnover

Communication
Too much, too little, too ambiguous, emotional burnout


Coping with Burnout

  • Strategies
  • Problem focused
  • Appraisal focused
Support on:
  • Social levels
  • Emotional levels
  • Communicative levels
  • Therapeutic levels